At Microsoft in Lisbon, I lead complex Azure IaaS VM and Storage support engagements for strategic customers, driving resolution of escalated incidents and improving support quality.
As a subject matter expert in Azure VM and Storage, I deliver targeted training, mentor colleagues, and collaborate across Product Engineering, Services, Support, and regional teams. I was recognized with the CSS Customer Obsessed Award, FY24 Q4 Team Winner, after contributing to efforts that reduced impact time by 66% during a 180% surge in issues and cut bridge hours by 60%.
I've supported Azure customers end to end since 2020, troubleshooting technical issues, managing incident requests, identifying escalations, and creating documentation using DevOps practices.
Earlier at TIVIT, I administered Active Directory, Exchange, Microsoft 365, Entra ID, Linux, file-server access, backups, and PowerShell automation. I also taught foundational computing and internet use to visually impaired people and senior citizens.
