Daniel Leonett
@danielleonett
I resolve complex Microsoft 365, identity, endpoint, and connectivity incidents for enterprise customers across EMEA.
PortugalWhat I'm looking for
I've supported enterprise Microsoft 365 and Windows environments across EMEA, resolving complex incidents involving identity, authentication, endpoints, network connectivity, and cloud services.
At Microsoft Portugal, I provided senior support for Microsoft 365, SharePoint Online, OneDrive, Teams, and Office 365. I worked with Product Groups, Engineering, and Escalation Teams on high-severity incidents, root-cause analysis, and SLA-driven service delivery.
I use PowerShell and Microsoft tools for configuration, troubleshooting, and administration, with hands-on experience in Entra ID, Intune, SCCM, TCP/IP, DNS, DHCP, and VPN scenarios. I bring multilingual customer support experience, clear communication, and a practical focus on resolving issues under pressure.
Experience
Work history, roles, and key accomplishments
Provided enterprise-level technical support for Microsoft 365 and Windows environments across EMEA customers, troubleshooting complex incidents and collaborating with product groups to resolve high-severity issues.
Education
Degrees, certifications, and relevant coursework
Universidad Santa Maria
Bachelor of Science, Civil Engineering
2006 - 2010
Pursued a degree in Civil Engineering, which was not completed.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Job categories
Skills
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