Looking for a job

Manuel Barbosa

@manuelbarbosa

Message

I support enterprise IT environments across Microsoft 365, endpoints, identity, and cloud.

Portugal

Message

I'm supporting 12,000+ users across EMEA and the US at Körber, resolving 15+ daily tickets while maintaining SLA performance above 90%.

I administer Microsoft Entra ID access, Conditional Access, and Intune enrollment and compliance. I troubleshoot Windows, macOS, Exchange Online, SharePoint Online, networking, and hardware issues.

Previously at Claranet Portugal, I administered Windows Server and Active Directory environments, supported Microsoft 365 and Azure services, and monitored Veeam backups and recovery readiness.

Across multi-site support roles, I've deployed workstations, onboarded users and devices, supported SAP users, contributed to Microsoft 365 migrations, and created knowledge-base documentation for global IT teams.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Körber

Feb 2022 - Present (4 years 7 months)

Supports 12,000+ users across EMEA and US regions, resolving 15+ tickets per day while maintaining SLA performance above 90%. Administers Microsoft Entra ID, Intune, and troubleshoots Windows, macOS, Exchange Online, SharePoint Online, networking, and hardware.

Microsoft Entra ID Intune Windows MacOS Exchange Online SharePoint Online Networking Hardware SLA Management Knowledge Base Documentation

IT Systems Administrator

Claranet Portugal

Jul 2021 - Feb 2022 (7 months)

Administered Windows Server and Active Directory environments, supported Microsoft 365 services including Exchange Online and SharePoint Online, and monitored Veeam backups. Diagnosed network and VoIP connectivity issues.

Windows Server Active Directory Microsoft 365 Exchange Online SharePoint Online Azure Veeam Networking VoIP

IT Helpdesk

Grupo JAP

Jan 2017 - Jun 2021 (4 years 5 months)

Delivered internal IT support across multiple branches, covering workstations, user access, and business applications. Supported SAP users, onboarded users to Active Directory, and contributed to Microsoft 365 migration activities.

IT Support SAP Active Directory Microsoft 365 Workstation Deployment And Configuration User Onboarding