Eduardo Scricco
@escricco
Support Escalation Engineer at Microsoft resolving complex Microsoft 365, SharePoint, and Copilot issues.
PortugalWhat I'm looking for
At Microsoft, I provide Tier 3 escalation support for complex, high-impact issues across SharePoint Online, OneDrive, Microsoft Copilot, Microsoft Search, and Microsoft 365 collaboration workloads.
I investigate business-critical incidents through deep troubleshooting and root-cause analysis, and partner with product engineering teams on defects, reliability, and security improvements.
Before my current role, I supported Enterprise and Premier customers across EMEA as a Microsoft Support Engineer, investigating SharePoint and Microsoft 365 issues and escalating product defects.
At Dell, I served as lead SharePoint engineer for global IT Engineering, architecting intranet and extranet initiatives and executing complex SharePoint migrations. Earlier roles included IT infrastructure support, web portal deployments, and Windows and Exchange migrations.
Experience
Work history, roles, and key accomplishments
Provide Tier 3 escalation-level technical support for complex, high-impact issues across SharePoint Online, OneDrive, Microsoft Copilot, Microsoft Search, and Microsoft 365 collaboration workloads. Lead deep-dive troubleshooting, root-cause analysis, and incident resolution for enterprise customers, including high-severity scenarios.
Delivered advanced technical support to Enterprise and Premier customers across the EMEA organization. Troubleshot complex SharePoint and Microsoft 365 platform issues and drove escalations through structured technical investigation and cross-team collaboration.
Served as lead SharePoint engineer for the global IT Engineering organization, supporting collaboration infrastructure at worldwide scale. Architected and executed global intranet and extranet initiatives, including complex SharePoint migrations and enterprise platform deployments.
Support Analyst
Conectt
Mar 2005 - Jul 2008 (3 years 4 months)
Managed IT infrastructure, assets, and intranet/extranet/web portal deployments using SharePoint, ASP.NET, PHP, and other platforms. Provided customer support across multiple web portal development platforms and led Windows and Exchange migration initiatives.
Technical Support & IT Engineering
Earlier Experience
Jan 1996 - Dec 2003 (7 years 11 months)
Provided technical support for local businesses, internet provider customers, and banking environments, building a strong foundation in customer service, troubleshooting, and IT operations.
Education
Degrees, certifications, and relevant coursework
Unisinos
Post-Graduation, Computer Networks and Internet Applications
2003 - 2004
Post-graduation in Computer Networks and Internet Applications from Unisinos, completed in 2004.
Pontifícia Universidade Católica do Rio Grande do Sul
Bachelor's Degree, Computer Systems Analysis
1997 - 2002
Bachelor's degree in Computer Systems Analysis from Pontifícia Universidade Católica do Rio Grande do Sul, completed in 2002.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Salary expectations
Social media
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