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Eliane Pinheiro

@elianepinheiro1

Business operations leader who digitized You've Got Maids of Durham and reorganized care for 320+ HealthCare NZ clients.

Brazil

Message

What I'm looking for

A full-time remote role where I can own operations or patient coordination end to end: keeping schedules full, processes documented and teams accountable. I’m especially interested in healthcare, telehealth, home care and fast-growing service companies that value proactive people who fix problems before they grow.

At You've Got Maids of Durham, I turned a fully manual operation into 100% digital operations, creating SOPs and rolling out Connecteam. I also built a custom Sales CRM and a QR-code fleet app for 9 vehicles, giving ownership visibility into revenue and expenses.

At HealthCare NZ, I reorganized service operations for 320+ clients and a team of 30+ support workers, permanently resolving 95%+ of complaints linked to inconsistent support. I also arranged short-notice coverage for palliative care clients within a maximum of 2 hours.

Experience

Work history, roles, and key accomplishments

Business Operations Leader

You've Got Maids of Durham

Jun 2026 - Sep 2026 (3 months)

Ran day-to-day operations alongside ownership, managing priorities, deadlines, and follow-through across operations, HR, sales, customer care, fleet, payroll, and marketing. Transformed a fully manual operation to 100% digital, building SOPs, policies, and core systems including a Sales CRM, QR-code fleet management app, and automated workforce tracking.

Operations Management Process Improvement SOP Development Business Process Automation CRM Implementation Connecteam Google AppSheet Google Apps Script Google Sheets Fleet Operations Workforce Tracking Project Management

Clinic Administrator

Physio Clinicians

Jul 2025 - Jun 2026 (11 months)

Managed ACC referrals end to end from ERMS and Active Plus, including Return to Work (SAW) and ICP programs, from intake and funding approval through scheduling and documentation. Prepared payroll for physiotherapists and maintained patient records across Gensolve, Cliniko, and Submitkit.

Referral Management Payroll Coordination Gensolve Cliniko Submitkit patient records Healthcare Operations Scheduling Documentation

Service Facilitator (Auckland Region)

HealthCare NZ

Feb 2021 - Feb 2024 (3 years)

Owned service operations for the Auckland region (320+ clients, 30+ support workers, 7 days a week) at one of New Zealand's largest private home and community support providers. Reorganized the entire portfolio, redesigned client allocation and rosters, and resolved 95%+ of related complaints.