Milena Ofsowitz

Manage patient check-ins/check-outs, insurance verifications, and scheduling; improved referral tracking and increased patient volume by 30% while maintaining a 5/5 performance rating.

Supported HIV patients with personalized care plans and care navigation, boosting follow-up compliance by 75% and connecting patients to local resources and medication support.

Handled insurance verification, scheduling, and patient onboarding for specialty care while clearly explaining coverage and costs to patients.

Managed high-volume inbound calls for scheduling and triage, achieved a 98% quality assurance score, and handled crisis calls with empathetic escalation to clinical staff.

Trained front office staff and optimized intake workflows to reduce wait times and boost front desk efficiency and data accuracy across operations.

Managed 100+ monthly appointments, ensured accurate data entry and HIPAA compliance, and served as first point of contact for diverse patient populations.

Delivered front-desk support, managed class/package sales, scheduling, and client communication. Created Excel system to track sessions, payments, and attendance. Oversaw inventory and supported after-school transport. Improved operations and client follow-up through strong organization and process efficiency.

Audited 35+ service centers across three states to ensure quality and compliance and developed territory coverage strategies based on service demand.

Supported senior executives with calendar management, reporting, travel coordination, and cross-departmental projects to improve internal communications and operations.

Completed a bachelor's level program focused on executive assistant skills with trilingual proficiency in Portuguese, English, and Spanish.