Looking for a job

Eleona Yvonne Gepulla

@eleonayvonnegepulla

Message

Customer support and content moderation professional focused on dependable, high-quality client service.

Philippines

Message

What I'm looking for

I’m looking for a role where I can handle chat, email, and phone support while delivering dependable content moderation. I want a high-pressure, detail-driven team that rewards consistency, improves user experience, and supports overall productivity.

I am a customer support and content moderation professional with a strong background in managing client communications through chat, email, and phone. I bring sharp attention to detail, adaptability, and the ability to handle multiple tasks effectively in high-pressure settings.

As a Call Center Agent (Jun 2024 – March 2026), I resolved customer complaints with empathy, helping increase loyalty and repeat business. I enhanced user experience by diligently monitoring and removing inappropriate content from the platform, ensuring consistency in performance.

I also value teamwork and productivity, and I’m committed to providing dependable service that strengthens the overall team. Previously, as a Volunteer Values Teacher (June 2023 – March 2024), I enhanced classroom engagement through interactive teaching methods like group projects and hands-on activities.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Sixeleven Global Services

Jun 2024 - Mar 2026 (1 year 9 months)

I work as a Customer Service professional, and I handle support across all communication channels — including chat, email, and phone calls. I assist customers with their inquiries, resolve issues efficiently, provide accurate information, and ensure that every interaction is friendly, helpful, and leaves customers satisfied.

Volunteer Values Teacher

Christ Faith Assembly

Jun 2023 - Mar 2024 (9 months)

Improved classroom engagement by using interactive teaching methods, including group projects and hands-on activities. Delivered lessons that supported active participation and better learning outcomes.

Teaching Student Engagement