Mher Shatoyan
@mhershatoyan
I grow enterprise account revenue, retention, and onboarding outcomes across sales and logistics operations.
ArmeniaWhat I'm looking for
I've managed enterprise relationships for Del Monte NA, Dole, HelloFresh, Lactalis, and GPM at Priority 1 Incorporated, growing a 10-account portfolio and exceeding quota by 40%.
I improve customer outcomes through structured onboarding, proactive shipment visibility, and after-hours escalation support. I've reduced churn by 15% and shortened time-to-first-order from three weeks to under two weeks, drawing on logistics operations experience and a psychology background to understand client sentiment and build durable relationships.
Experience
Work history, roles, and key accomplishments
Account Manager
Priority 1 Incorporated
Mar 2022 - Mar 2026 (4 years)
Managed end-to-end relationships for enterprise accounts including Del Monte NA, Dole, HelloFresh, and Lactalis, growing a portfolio of 10 accounts and exceeding quota by 40%. Reduced customer churn by 15% through proactive support and improved onboarding efficiency.
Education
Degrees, certifications, and relevant coursework
Yerevan State University
Bachelor of Science, Psychology and Philosophy
Bachelor of Science in Psychology and Philosophy from Yerevan State University, completed in May 2022.
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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