Open to opportunities

Mane Mardyan

@manemardyan

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Customer Success Manager specializing in SaaS and AI solutions.

Armenia

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What I'm looking for

I am seeking a role that fosters growth, values customer relationships, and encourages innovative solutions.

I am a dedicated Customer Success Manager with a strong background in SaaS and AI, currently working at SuperAnnotate AI. My role involves strategizing innovative methods to enhance customer success and maintain long-term business relationships. I collaborate closely with customers to create and execute tailored success plans, ensuring clear objectives and milestones are set for optimal outcomes.

Throughout my career, I have consistently achieved revenue and growth targets by improving customer retention and identifying expansion opportunities. I excel in analyzing customer activity, detecting churn, and contributing to renewal and upsell opportunities based on usage patterns. My commitment to customer satisfaction is reflected in my proactive approach to onboarding and training, where I organize kick-off meetings and provide ongoing support to ensure effective product adoption.

Previously, I have held roles as a Customer Support Specialist and Customer Operations Specialist, where I honed my technical skills and developed a keen ability to resolve customer issues efficiently. My experience in crafting content for customer-facing documentation and campaigns has further strengthened my ability to communicate effectively with diverse audiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

SuperAnnotate AI

Feb 2022 - Present (3 years 4 months)

Strategized new methods for customer success to maintain long-term business relationships and collaborated with customers to create and execute success plans, setting clear objectives and milestones. Continuously monitored the health and satisfaction of enterprise accounts, intervening when necessary to ensure a positive experience and achieving revenue and growth targets by improving customer ret

SaaS AI

Customer Support Specialist

Zoomerang Inc.

Mar 2021 - Jan 2022 (10 months)

Provided technical support to customers through a ticketing platform, handling and resolving customer complaints and issues. Monitored customer feedback, responded to daily customer inquiries and reviews on App Store and Google Play, and crafted weekly and monthly reports on customer activity.

Technical Support Troubleshooting Jira Zendesk

Customer Operations Specialist

Hosteeva Inc.

Feb 2019 - Jan 2020 (11 months)

Efficiently responded to customer inquiries via multiple channels, including live chat and email, providing timely and accurate information. Managed daily customer reservations, ensuring seamless booking experiences and addressing any issues or special requests promptly. Proactively engaged with customers by responding to reviews and feedback on various travel agency websites, fostering positive r

Customer Feedback Live Chat Email Customer Management

Education

Degrees, certifications, and relevant coursework

Yerevan State University of Languages and Social Sciences after V. Brusov

Bachelor's Degree, Intercultural Relations and Translation

Studied Intercultural Relations and Translation at Yerevan State University of Languages and Social Sciences after V. Brusov. Focused on developing strong communication and translation skills.