Elena Mikhailova

I am a dedicated Technical Support professional with over 7 years of experience in providing exceptional remote and on-site support for hardware, software, and networks. My expertise lies in diagnosing and resolving technical issues efficiently while ensuring excellent customer service. I have a strong background in various software platforms, including ABBYY FlexiCapture, UiPath, and Microsoft SQL Server, which showcases my adaptability and commitment to continuous learning.

Throughout my career, I have successfully collaborated with teams, conducted training sessions, and prepared comprehensive project documentation. My role as a Developer at Bank “Otkritie” involved designing layouts and implementing OCR-based solutions, where I worked closely with business stakeholders to identify requirements and develop tailored solutions. I pride myself on my organized approach to work and my proactive attitude towards tackling new challenges, which has consistently led to quality results and long-term stability in the systems I support.