Open to opportunities

Luisa Passy

@luisapassy

Healthcare and human services professional with expertise in case management, patient advocacy, care coordination, and public benefits.

United States

Message

What I'm looking for

I’m looking for a role where I can use my experience in healthcare, case management, and client support to make a meaningful impact. I value collaboration, empathy, and continuous learning, and I’m especially interested in remote opportunities that support professional growth and exceptional client care.

I’m a healthcare and human services professional with experience spanning case management, patient navigation, care coordination, public benefits, and program administration. Throughout my career, I’ve helped individuals navigate complex healthcare and social service systems by connecting them with resources, coordinating care, and advocating for positive outcomes.

My background includes targeted case management, Medicaid eligibility determination, patient navigation, public assistance programs, housing services, and education-based programming. I’ve collaborated with physicians, behavioral health providers, social workers, community organizations, and multidisciplinary teams while supporting diverse populations with medical, behavioral, and social needs.

I have extensive experience managing documentation, developing care plans, coordinating referrals, maintaining compliance, conducting outreach, and building trusting relationships with clients. I’m proficient in Microsoft Office, Salesforce, NextGen, Phreesia, OnBase, CoverMyMeds, WMS, ePACES, and other healthcare and case management platforms.

I’m passionate about improving the client experience through empathy, organization, and effective communication, and I’m always looking for opportunities to streamline processes while delivering high-quality, person-centered support.

Experience

Work history, roles, and key accomplishments

Current

Program Coordinator

Current

Jewish Community Council of Greater Coney Island

Sep 2025 - Present (10 months)

Manage program data, attendance, and compliance documentation for city-funded education and workforce programs, supporting stipend processing and audit readiness. Coordinate day-to-day operations, eligibility interviews, needs assessments, and weekly programming for youth workforce participants.

Program data management DYCD Connect DocUp Eligibility interviews Youth workforce development College readiness programming Life skills workshops Professional development workshops Internship coordination Site visits Dual enrollment support Partner led workshops Needs Assessment Stipend Processing Compliance Documentation Audit Readiness Internship Coordination Program Operations

Case Manager III

Judit Inc | MPACT Strategic Consulting

May 2024 - Mar 2025 (10 months)

Served in a supervisory capacity overseeing daily operations and staff assignments to ensure service quality. Conducted culturally responsive assessments, coordinated legal/medical/educational/social services for stabilization and resettlement, and provided resume development and employment readiness support.

Supervisory case management Staff assignment oversight Culturally responsive assessments Individualized support plans Legal medical social services coordination Resume development Employment readiness support Case Management Resettlement Support

Patient Navigator

Planned Parenthood of Metropolitan NJ

Apr 2023 - Apr 2024 (1 year)

Assessed patient eligibility and care needs for PEP, PrEP, and gender-affirming hormone therapy (GAHT). Coordinated scheduling, follow-ups, and care navigation, managed tracking/prior authorizations and financial assistance applications, and collaborated with clinical providers and partners for continuity of care.

HIV prevention navigation PEP PrEP eligibility GAHT support Patient eligibility assessment Scheduling and follow ups Financial assistance applications Gilead Advancing Access Presumptive Eligibility Clinical provider collaboration Care Navigation Prior Authorizations Patient Advocacy

Client Care Coordinator

Summit Behavioral Health LLC

Sep 2021 - Mar 2023 (1 year 6 months)

Assisted leadership with invoicing systems, census tracking, authorizations, and level-of-care updates. Supported admissions and intake through behavioral interview and case management assessments, maintained EMR records, and coordinated scheduling and documentation to ensure continuity of care.

Invoicing systems support Census tracking Level of care updates Admissions and intake support Behavioral interview support Case management assessments Scheduling and documentation EMR recordkeeping Urinalysis process support Continuity of Care Authorization Client Communication

Case Manager

New Jersey Community Research Institute

Mar 2020 - Jul 2020 (4 months)

Provided ongoing case management to coordinate behavioral health, primary care, HIV/hepatitis treatment, and supportive services. Conducted intake assessments and SBIRT screenings and coordinated services such as housing and insurance enrollment assistance.

Case Management Behavioral Health Coordination Primary Care Coordination SBIRT Screening Care Coordination HIV Treatment Coordination Hepatitis Treatment Coordination Housing Coordination Insurance Enrollment Assistance Supportive Services Intake Assessment

Social Welfare Examiner Trainee

Department of Social Services

Jan 2019 - Nov 2019 (10 months)

Evaluated applicants for Medicaid and the Medicare Savings Program based on income, resources, and identified needs. Prepared budgets, adjusted coverage in eMedNY, and ensured timely application and recertification processing.

Medicaid Eligibility Determination Medicare Savings Program Resource Assessment Budget Preparation eMedNY Spend Down Processing Eligibility Recertification Caseload Management Compliance with Social Services Laws and Programs Financial Assessments EMeDNY

Community Services Aide

Department of Social Services

Aug 2018 - Jan 2019 (5 months)

Assisted the public with HEAP (Home Energy Assistance Program) forms and applications and verified eligibility documents. Coordinated with heating vendors and handled high volumes of calls and walk-ins.

HEAP Applications Eligibility Document Review Customer Assistance Phone and Walk In Support Public Information Dissemination Eligibility Verification Vendor coordination