Open to opportunities

Elena Alexandra Girlea

@elenaalexandragirlea

Message

I troubleshoot SaaS email deliverability, API integrations, and CRM support issues for international customers.

Romania

Message

What I'm looking for

I'm looking to build on my SaaS support experience in a role involving Marketing Operations, CRM, or data analysis, where I can solve technical problems, collaborate across teams, and continue developing my technical and marketing skills.

At ZeroBounce, I support international SaaS customers through email and live chat, resolving issues involving email validation, deliverability, SMTP, DKIM, DMARC, and API integrations.

I investigate reported issues, reproduce bugs, and work closely with engineering teams to resolve complex technical problems. I also help customers with HubSpot and Salesforce integrations while managing multiple requests and meeting SLA requirements.

Previously, at Intelligent Bee, I provided customer support via email and chat, collaborating with internal teams to ensure timely resolution and high service quality.

I'm currently pursuing a Bachelor's Degree in Marketing and am growing my interest in Marketing Operations, CRM, and data analysis.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Specialist

Current

ZeroBounce

Mar 2025 - Present (1 year 5 months)

Provide technical support to international customers via email and live chat using Zendesk. Troubleshoot issues related to email validation, email deliverability, SMTP, DKIM, DMARC, and API integrations.