Open to opportunities

Elba Martinez

@elbamartinez

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Detail-oriented healthcare professional with expertise in quality assurance.

Colombia

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What I'm looking for

I am looking for a remote role that allows me to contribute to compliance-driven projects while fostering innovation and process improvement.

I am a healthcare professional with over 5 years of experience in quality assurance, medical content review, and business process improvement. My career has been marked by a proven track record of leading innovation and Lean Six Sigma initiatives, showcasing my strong analytical skills and attention to detail. I am fluent in English, Spanish, and Portuguese, which has allowed me to excel in interpreting and documentation analysis while utilizing digital collaboration tools effectively.

Currently, I work as a QA Reviewer at Gaspy Home Health, where I review clinical documentation to ensure compliance with quality standards. My previous role at Caring Bees Healthcare involved auditing clinical notes to support medical teams in preparing for insurance claims. Additionally, I have experience as a Business Designer Jr. at Teleperformance Colombia, where I led process optimization projects and designed business strategies that align with customer needs. My diverse background in healthcare and business makes me a valuable asset for high-impact, compliance-driven projects.

Experience

Work history, roles, and key accomplishments

Current

Business Designer Jr.

Current

Teleperformance Colombia

Jan 2023 - Present (2 years 6 months)

Led Lean Six Sigma and process optimization projects for international clients. Designed business cases and improvement strategies aligned with customer needs.

Six Sigma Process Optimization Business Case Development Project Management Strategic Planning

Current

QA Reviewer – Healthcare

Current

Gaspy Home Health

Jan 2025 - Present (6 months)

Reviewed clinical documentation using Kinnser software prior to insurance billing. Ensured compliance with quality standards and documentation guidelines.

Quality Assurance Healthcare Regulations

QA Reviewer – Healthcare

Caring Bees Healthcare

Jan 2022 - Dec 2025 (3 years 11 months)

Audited home health clinical notes through Axxess software. Supported medical teams by ensuring accuracy and readiness for insurance claims.

Healthcare Auditing Claims Quality Assurance

Trainer & Medical Interpreter

Teleperformance Colombia

Jan 2019 - Dec 2020 (1 year 11 months)

Trained agents in medical terminology and interpreter skills. Provided real-time bilingual interpretation in medical settings (Spanish-English).

Medical Terminology Interpreters Spanish English Translation Communication Skills

Innovation Leader

Teleperformance Colombia

Jan 2020 - Dec 2023 (3 years 11 months)

Identified and implemented innovation opportunities using AI, gamification, and training tools. Developed internal solutions to improve efficiency and employee engagement.

Innovation Management Gamification Training Development Efficiency Improvement

Medical Resident – Emergency Medicine

Hospital (Venezuela)

Jan 2016 - Dec 2018 (2 years 11 months)

Delivered acute care and managed critical patient cases in ER settings. Applied medical knowledge to diagnose and treat various conditions.

Acute Care Emergency Medicine Patient Management medical diagnosis

Independent English Teacher

Jan 2008 - Dec 2016 (8 years 11 months)

Delivered personalized English lessons to individuals and small groups. Developed customized curriculum to meet student needs.

Curriculum Development Lesson planning Tutoring

Education

Degrees, certifications, and relevant coursework

Universidad de Carabobo

Medico Cirujano (MD), Medicine

Completed a comprehensive medical degree program, gaining expertise in various medical fields. Prepared for a career as a medical doctor, focusing on patient care and clinical practices.