Guido Toro

I am a bilingual English-Spanish professional with over 14 years of experience in customer service, healthcare communication, medical interpretation, quality assurance, training, and administrative support. My career has allowed me to work with different industries, including healthcare, insurance, legal services, technology, public services, and communications.

In healthcare, I have worked as a medical interpreter supporting communication between patients, providers, pharmacies, labs, hospitals, and insurance representatives. This experience helped me develop strong knowledge of medical terminology, patient care communication, HIPAA standards, confidentiality, and accuracy in high-pressure environments. I have also supported calls related to treatment plans, diagnoses, follow-ups, hospital admissions, insurance coverage, billing inquiries, and patient assistance.

I also have experience as a Quality Analyst, where I evaluated accuracy, completeness, terminology use, compliance, and communication quality. In addition, I worked as a medical interpreter trainer, preparing trainees for healthcare interpretation standards, CMIT certification, HIPAA, CMS, cybersecurity compliance, and professional performance expectations.

My background also includes journalism, communications, English instruction, technical support, and digital tools such as Microsoft Office, Google Workspace, WordPress, HubSpot, Trello, Notion, ClickUp, Zoom, Teams, and Google Meet. I enjoy roles that combine communication, healthcare, technology, organization, and service.

I am especially interested in healthcare virtual assistant, patient care coordination, medical records, insurance verification, medical documentation, intake, administrative support, and health-tech roles. I am detail-oriented, reliable, empathetic, and comfortable working remotely with U.S.-based teams. My goal is to contribute to a company where I can support patients and providers while helping improve workflow, documentation, and service quality.