I’m looking for a role where I can combine my QA, data analysis, and customer experience background with a stronger focus on product collaboration and training. I want to use data insights to improve processes, support teams, and contribute to product adoption and continuous improvement.
Open to opportunities
Liney Gomez
@lineygomez
QA Analyst | Product Operations & Training Specialist | KPI Management.
ColombiaWhat I'm looking for
I’m a QA Analyst with experience in Customer Experience operations, data analysis, and training development, currently working closely with cross-functional and product teams. I specialize in turning quality insights into actionable improvements, supporting product feedback loops, and creating educational resources that enhance team performance and product adoption.
I’m particularly interested in roles where I can bridge operations and product, contributing to training, reporting, and continuous improvement initiatives.
Experience
Work history, roles, and key accomplishments
Current
Conducted quality reviews and converted findings into actionable insights for team training and internal demos. Tracked KPIs, monitored evaluation accuracy, and collaborated with cross-functional and product teams to improve processes and develop educational resources.
AT
Provided IT support to platform users by identifying and reporting trends via chat and email. Managed account and digital advertising processes, escalated user issues to backend teams, and ensured alignment with platform policies.
OU
Customer Service Specialist
Outplex
Oct 2021 - Jun 2022 (8 months)
Resolved prescription order issues and coordinated logistics to support timely delivery and customer satisfaction. Reviewed insurance coverage for medication eligibility and provided English-Spanish interpretation to ensure clear communication.
Education
Degrees, certifications, and relevant coursework
GC
Gimnasio Campestre Comfaoriente
High School Diploma, Secondary Education
Earned a High School Diploma from Gimnasio Campestre Comfaoriente, graduating in 2016.
GC
Gimnasio Campestre Comfaoriente
Associate Degree in Computer Science, Computer Science
Completed an Associate degree in Computer Science at Gimnasio Campestre Comfaoriente, graduating in 2016.
Universidad Javeriana
Bachelor's Degree in Communications, Communications
Studied Communications at Universidad Javeriana for six semesters.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
ColombiaAuthorized to work in
Salary expectations
50k-80k USD
Skills
Customer Experience (CX)Quality Assurance (QA)KPI TrackingKPI AnalysisData AnalysisData ReportingTrend AnalysisInsight To ActionStakeholder ManagementTraining DevelopmentProcess ImprovementCross Functional CollaborationProduct Support & Feedback LoopsKnowledge SharingVendor ManagementIT SupportAccount ManagementDigital AdvertisingCustomer ServiceEnglish Spanish InterpretationSpanishEnglishEnhanceGmailLoops
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