At STANBIC IBTC BANK, I supported customers across in-person, phone, email, and digital banking channels. I helped with accounts, cards, transfers, loans, and online banking, and educated customers on self-service options.
I investigated complaints and account issues, supported onboarding and KYC documentation, and escalated complex cases while keeping customers informed. I also worked with operations, compliance, and branch teams to resolve issues within service standards.
At Tranzfar Limited, I handled support tickets about payments, account access, disputes, refunds, verification, and platform issues through Intercom, Zendesk, email, and phone. I collaborated with Product, Engineering, Risk, and Operations teams on complex cases and helped customers use platform features and self-service resources.
Earlier, as a Customer Service Representative at STERLING BANK PLC, I assisted with banking transactions and account inquiries, handled complaints, and educated customers about digital banking. I bring experience in customer support, complaint resolution, digital banking, and KYC compliance.
