At Zenith Bank plc, I manage customer interactions across branch and digital channels, resolving complex issues involving payments, accounts, transfers, and digital banking. I also coordinate escalated cases with internal teams and support customers adopting digital banking.
At Max Structural Concept limited (MSCL), I supported customers across multiple channels, resolved inquiries through troubleshooting, and contributed to workflow improvements. My experience also includes CRM systems, support documentation, and process improvement.
