Open to opportunities

EJ Mendoza

@ejmendoza

Message

Japanese‑bilingual quality systems specialist with cross‑functional complaint and data management expertise.

Philippines

Message

What I'm looking for

I seek a role where I can apply my Japanese language skills and quality/data expertise to improve complaint handling and master data processes, in a collaborative, process‑driven environment focused on continuous improvement.

I am a Japanese‑bilingual Quality System Specialist with hands‑on experience in post‑market complaint handling, document translation, and cross‑border stakeholder communication. I support end‑to‑end complaint processes, process events in complaint databases, and prepare Field Corrective Action documentation while coordinating with teams in Japan and other countries.

Previously I carried out customer master data maintenance and SAP support for a Japan market, ensuring data accuracy, compliance, and timely delivery against SLAs. I also have experience in procure‑to‑pay operations, invoice processing, vendor communication, and ERP data capture from roles at Accenture and Nestlé Business Services.

My background includes manufacturing and frontline management roles that strengthened my process discipline, quality focus, and customer service orientation. I bring strong analytical ability, MS Office proficiency, advanced Japanese (JLPT N3), and a service‑focused, reliable work ethic to help teams improve data integrity and complaint resolution.

Experience

Work history, roles, and key accomplishments

Current

Quality System Specialist

Current

Medtronic Philippines, Inc.

Sep 2024 - Present (1 year 3 months)

Part of Post Market Business Team managing end-to-end product complaint handling, translating documents and coordinating with Japan and other markets to process complaint events and Field Corrective Action documentation.

Complaint Handling Japanese Translation Document Control

Japanese Bilingual Analyst

Nestlé Business Services AOA, Inc.

Apr 2022 - Aug 2024 (2 years 4 months)

Executed day-to-day customer master data maintenance in SAP for the Japan market, ensuring data quality, compliance with SLAs, and cross-department coordination to enable accurate transaction processing.

SAP Data Quality Japanese SLA Management Data Governance

Procure to Pay Analyst

Accenture, Inc.

Nov 2020 - Apr 2022 (1 year 5 months)

Handled procure-to-pay operations for Japanese accounts, including invoice processing, PO verification, ERP data capture, vendor communication and ensuring accuracy of financial and tax data.

Procure To Pay Invoice Processing ERP Data Entry Japanese PO Matching

Factory Line Worker

Tohmei Industries, Ltd.

Mar 2017 - Jan 2020 (2 years 10 months)

Performed packing and inspection of automotive and aerospace parts, identified defects, labeled and prepared shipments while maintaining safety and quality standards on the production line.

Defect identification Safety Compliance

Restaurant Manager

Henryville, Inc.

Feb 2013 - May 2015 (2 years 3 months)

Managed daily restaurant operations including opening/closing procedures, cash handling, inventory, staff supervision and customer relations to drive service quality and repeat business.

Cash Handling Inventory Control Customer Service Staff Supervision Operations Food Safety