Mel Q
@melq
Quality assurance and operations leader driving process improvements and high-performing teams.
What I'm looking for
I am a highly motivated quality assurance and operations professional with extensive experience in content moderation, auditing, and team leadership. At Accenture, I progressed from customer support and moderation roles into senior quality auditing, leading initiatives that improved compliance and performance.
I specialize in developing and implementing quality standards, conducting root cause analysis, and translating analytics into actionable recommendations. I have a track record of documenting processes, monitoring compliance, and delivering reports that inform management decisions.
I actively coach and mentor teams, facilitate onboarding, and provide feedback to close performance gaps. My approach combines analytical thinking with clear communication to drive continuous improvement across cross-cultural teams.
I seek to bring my experience in QA, reporting, and operations management to a dynamic organization where I can lead quality initiatives, optimize processes, and support team development.
Experience
Work history, roles, and key accomplishments
Led implementation of quality auditing initiatives, improved compliance monitoring and reporting, and provided coaching that enhanced team performance across content moderation and QA functions.
Developed and implemented quality standards and processes, conducted root cause analysis, and delivered coaching and feedback to improve team adherence to QA metrics.
Performed content review and moderation, established quality standards with partners, and analyzed QA trends to recommend process and performance improvements.
Managed customer interactions, monitored team performance against quality standards, and identified process improvements to increase efficiency and service quality.
Handled data entry and transaction processing tasks, supported onboarding and training, and contributed to QA activities to align operations with business objectives.
Education
Degrees, certifications, and relevant coursework
Polytechnic University of the Philippines
Bachelor in Office Administration, Office Administration
2009 - 2013
Completed a Bachelor in Office Administration at the Polytechnic University of the Philippines from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
Skills
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