Mel Q

I am a highly motivated quality assurance and operations professional with extensive experience in content moderation, auditing, and team leadership. At Accenture, I progressed from customer support and moderation roles into senior quality auditing, leading initiatives that improved compliance and performance.

I specialize in developing and implementing quality standards, conducting root cause analysis, and translating analytics into actionable recommendations. I have a track record of documenting processes, monitoring compliance, and delivering reports that inform management decisions.

I actively coach and mentor teams, facilitate onboarding, and provide feedback to close performance gaps. My approach combines analytical thinking with clear communication to drive continuous improvement across cross-cultural teams.

I seek to bring my experience in QA, reporting, and operations management to a dynamic organization where I can lead quality initiatives, optimize processes, and support team development.