Ynel Santos

I am a results-driven quality evaluation professional with extensive experience in monitoring service interactions, leading teams, and ensuring compliance across operations. I have served as a subject matter expert and senior quality evaluator, producing actionable reports, coaching colleagues, and resolving escalations to improve customer outcomes.

In my current role supporting dispatch operations, I coordinate logistics, manage documentation, and maintain accurate tracking and reporting to ensure timely deliveries and regulatory compliance. I leverage quality tools and data analysis to identify optimization opportunities and foster a culture of continuous improvement focused on efficiency and service excellence.