Open to opportunities

Eileen Naserian

@eileennaserian

Message

Proactive professional skilled in client relations and administrative coordination.

Kenya

Message

What I'm looking for

I seek a dynamic role in a customer-centric environment that values growth and collaboration.

I am a proactive and customer-focused professional with extensive experience in client relations, administrative coordination, and issue resolution. My ability to manage high-pressure environments while maintaining professionalism has allowed me to deliver exceptional customer experiences consistently. I excel in analyzing customer feedback, addressing challenges, and implementing improvements to enhance satisfaction.

In my current role as an Administrator and Sales Agent at RE/MAX Professionals, I respond to up to 50 client inquiries daily, streamlining documentation processes and improving response efficiency. My commitment to fostering positive business relationships and my strong organizational skills have enabled me to coordinate team events and manage multiple priorities effectively. Additionally, my volunteer experience with the Kenya Girl Guides has further honed my communication and leadership abilities, empowering young girls through education and awareness initiatives.

Experience

Work history, roles, and key accomplishments

Current

Administrator / Sales Agent

Current

RE/MAX Professionals

Dec 2021 - Present (3 years 6 months)

As an Administrator and Sales Agent, I respond to up to 50 client inquiries daily, streamline documentation processes, and organize team events. I promote and sell properties while managing customer relationships using CRM software, ensuring high levels of client satisfaction.

Conflict Resolution Team Collaboration Communication Skills Microsoft Office CRM Systems

Young Leader Volunteer

Kenya Girl Guides

Jul 2021 - Dec 2021 (5 months)

In my role as a Young Leader Volunteer, I trained and empowered over 200 young girls on gender-based violence awareness in Kajiado County. I managed participant data confidentially and facilitated workshops to foster trust and engagement.

Training Data Management Facilitation Communication Skills Community Engagement

Call Center Agent

Credit Hela Call Centre

Jan 2021 - Jul 2021 (6 months)

As a Call Center Agent, I handled over 100 daily calls, resolving inquiries and complaints with a 95% customer satisfaction rate. I maintained detailed call logs and ensured high-quality service delivery through empathetic communication.

Conflict Resolution Communication Skills Problem Solving