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EN@eileennaserian
Proactive professional skilled in client relations and administrative coordination.
KenyaI am a proactive and customer-focused professional with extensive experience in client relations, administrative coordination, and issue resolution. My ability to manage high-pressure environments while maintaining professionalism has allowed me to deliver exceptional customer experiences consistently. I excel in analyzing customer feedback, addressing challenges, and implementing improvements to enhance satisfaction.
In my current role as an Administrator and Sales Agent at RE/MAX Professionals, I respond to up to 50 client inquiries daily, streamlining documentation processes and improving response efficiency. My commitment to fostering positive business relationships and my strong organizational skills have enabled me to coordinate team events and manage multiple priorities effectively. Additionally, my volunteer experience with the Kenya Girl Guides has further honed my communication and leadership abilities, empowering young girls through education and awareness initiatives.
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Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
RE/MAX Professionals
Dec 2021 - Present (3 years 11 months)
As an Administrator and Sales Agent, I respond to up to 50 client inquiries daily, streamline documentation processes, and organize team events. I promote and sell properties while managing customer relationships using CRM software, ensuring high levels of client satisfaction.
Kenya Girl Guides
Jul 2021 - Dec 2021 (5 months)
In my role as a Young Leader Volunteer, I trained and empowered over 200 young girls on gender-based violence awareness in Kajiado County. I managed participant data confidentially and facilitated workshops to foster trust and engagement.
Credit Hela Call Centre
Jan 2021 - Jul 2021 (6 months)
As a Call Center Agent, I handled over 100 daily calls, resolving inquiries and complaints with a 95% customer satisfaction rate. I maintained detailed call logs and ensured high-quality service delivery through empathetic communication.
Degrees, certifications, and relevant coursework
AACertificate, Data Analytics
Currently pursuing a Certificate in Data Analytics, focusing on data-driven decision making and analytical skills to enhance business operations.
KCDiploma, Orthopedic and Trauma Medicine
2017 - 2020
Studied Orthopedic and Trauma Medicine, gaining comprehensive knowledge in the diagnosis and treatment of musculoskeletal injuries and conditions.
Software and tools used professionally
KenyaYou can contact Eileen and 90k+ other talented remote workers on Himalayas.
Message Eileen
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