Ivy Nanzala
@ivynanzala
Detail-oriented administrative professional with expertise in client management.
What I'm looking for
I am a proactive and detail-oriented Administrative Professional with a proven track record in customer service and client management. Currently, I work as a Receptionist and Admin at Finlay Real Estate, where I handle client interactions and manage various administrative operations. My role involves scheduling appointments, maintaining records, and serving as the first point of contact for clients, ensuring they receive excellent service.
Throughout my career, I have developed strong skills in communication and organization, which have allowed me to effectively coordinate communication between clients and real estate agents. My previous experience as a Sales & Marketing Executive at Yellow Pages Kenya honed my ability to conduct market research, develop sales strategies, and build strong client relationships. I am now seeking opportunities to leverage my expertise in supporting teams and enhancing productivity and growth.
Experience
Work history, roles, and key accomplishments
Receptionist and Admin
Finlay Real Estate
Jun 2023 - Present (1 year 11 months)
Currently working as a Receptionist and Admin, handling client interactions and administrative operations. Responsible for scheduling appointments and maintaining records while providing excellent customer service.
Sales & Marketing Executive
Yellow Pages Kenya | Postel Directories
Feb 2023 - Jun 2023 (4 months)
Conducted market research to identify trends and customer needs. Prospected and acquired clients through cold calling, developing sales strategies to achieve revenue targets and maintaining strong client relationships.
Sales Representative
Pretty Hearts Ltd (Basic Intimates)
Jan 2021 - Feb 2021 (1 month)
Delivered personalized customer service to ensure satisfaction, maintained accurate sales records, and provided post-sales support to address customer issues.
Sales Representative
Fashion Street Ltd
Jan 2021 - Feb 2021 (1 month)
Provided personalized customer service, maintained accurate sales records, and gathered customer feedback to enhance service delivery.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Certificate, Virtual Assistant
2024 - 2024
Kenyatta University
Bachelor of Arts, Sociology
2017 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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