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Eike Hertel

@eikehertel

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Sales account manager with expertise in lead analysis and logistics.

Mexico

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What I'm looking for

I seek a role that fosters growth, values customer relationships, and encourages process improvements.

With over 20 years of experience in logistics and quality assurance, I have developed a strong foundation in managing key B2B accounts across various industries, including gaming, manufacturing, and logistics. My recent role as a Sales Account Manager at Vitrex Multimedia GmbH allowed me to work closely with top brands like Sony and Nintendo, where I optimized product portfolios and ensured customer satisfaction.

Throughout my career, I have successfully driven growth by implementing process optimizations and quality management improvements that have increased efficiency and reduced costs. My technical skills in account management, logistics coordination, and customer service have enabled me to build long-term client relationships and maintain high standards of operational excellence.

Experience

Work history, roles, and key accomplishments

Sales Account Manager

Vitrex Multimedia GmbH

Mar 2023 - Mar 2025 (2 years)

Managed and expanded key B2B accounts in the gaming industry, optimizing product portfolios and ensuring customer satisfaction. Conducted lead searches, coordinated shipments, and handled invoicing while maintaining strong client relationships with brands like Sony and Nintendo.

Account Management Lead Analysis Logistics Coordination Customer Service CRM Systems Quality Management Microsoft Office

Laboratory Technician & Assistant Shift Leader

Wiegel Isseroda PB GmbH & Co. KG

Sep 2019 - Feb 2023 (3 years 5 months)

Conducted technical analyses and sample testing in a powder coating company, ensuring quality control and compliance with environmental standards. Assisted in managing quality assurance and optimizing team productivity.

Quality Control Team Leadership Process Improvement Workflow Optimization

Senior Logistics Specialist

Octopus Concept GmbH

Jan 2016 - Jan 2018 (2 years)

Led the introduction of new logistical processes to enhance efficiency and workflow. Managed end-to-end logistics, ensuring timely deliveries and overseeing production quality for ink products.

Logistics Process Improvement Cross Functional Collaboration Quality Assurance Workflow Optimization