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Darshan Gajjar

@darshangajjar1

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I configure and optimize Salesforce CRM platforms for enterprise business operations and decision-making.

United States

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What I'm looking for

I'm looking to apply Salesforce administration and business analysis experience to improve CRM processes, deliver reliable releases, support users, and translate business needs into scalable platform solutions.

I've supported Salesforce CRM transformation and enterprise operations for Al-Ghurair Group, the State of New Jersey, UWM, Fitch Ratings, CitiBank, and UCInnovation.

I translate business requirements into Salesforce Sales, Service, Financial, and Marketing Cloud solutions, configuring objects, flows, validation rules, approval processes, reports, and dashboards.

I've managed CI/CD releases with Copado, Azure DevOps, Git, and Change Sets, while troubleshooting Apex, integration, flow, and Lightning issues through Debug Logs, Workbench, and Developer Console.

I lead UAT, user training, documentation, and post-deployment support, helping teams improve data integrity, streamline workflows, and adopt Salesforce effectively.

Experience

Work history, roles, and key accomplishments

Salesforce Administrator / Business Analyst

Al-Ghurair Group

Aug 2025 - Feb 2026 (6 months)

Administered and configured Salesforce Sales & Service Cloud for enterprise CRM transformation. Gathered business requirements, managed CI/CD deployments with Copado, and provided user training and support.

Salesforce Administration Sales Cloud Service Cloud Copado CI CD Git Logs Workbench Salesforce Developer Console Apex Lightning Reports Dashboarding UAT Agile Scrum

Salesforce Administrator / Business Analyst

State of New Jersey

Feb 2024 - May 2025 (1 year 3 months)

Managed Salesforce platform including user roles, profiles, permission sets, and sharing rules. Led Lightning migration, implemented CI/CD with Copado and Azure DevOps, and provided troubleshooting and documentation.

Salesforce Administration Lightning Copado Azure DevOps Git Logs Salesforce Developer Console Workbench Apex Reports Dashboarding UAT Root Cause Analysis

Salesforce Administrator / Business Analyst

UWM

Mar 2023 - Jan 2024 (10 months)

Conducted business process analysis to identify gaps and recommend Salesforce enhancements. Configured objects, fields, record types, and page layouts, and led UAT and post-deployment support.

Salesforce Administration Business Analysis Reports Dashboarding UAT Configuration Process Improvement

Salesforce Administrator / Business Analyst

Fitch Ratings

Aug 2022 - Feb 2023 (6 months)

Administered Salesforce environments for Sales and Marketing teams, maintaining data quality and integrity. Designed and implemented Marketing Cloud automations for lead management and campaign tracking.

Salesforce Administration Marketing Cloud Data Quality Documentation Requirements Gathering Automation

Salesforce Administrator / Business Analyst

Tata Consultancy Services

Jan 2022 - Jul 2022 (6 months)

Supported Salesforce production environment for banking operations teams. Collected requirements, managed data imports/exports, and implemented automation to improve data accuracy.

Salesforce Administration Data Loader Import Wizard Automation Requirements Gathering Banking Operations

Salesforce Administrator / Business Analyst

Logic Planet CS

Jan 2019 - Dec 2021 (2 years 11 months)

Acted as key liaison between business users and Salesforce technical team. Configured Sales and Service Cloud functionalities, provided user training, and ensured data security compliance.

Salesforce Administration Sales Cloud Service Cloud User Training Documentation Data Security

Salesforce Support Analyst

ClearThought Solutions

Jan 2017 - Dec 2018 (1 year 11 months)

Provided day-to-day Salesforce support, resolving user requests and maintaining data integrity. Collaborated with business users to identify system enhancements and created reports and dashboards.

Salesforce Support Data Integrity Reports Dashboarding User Support Workflow Improvement