Archana Lingam
@archanalingam
Salesforce Business Analyst with over 8 years of IT experience.
United StatesWhat I'm looking for
I am a Salesforce Business Analyst with over 8 years of IT experience, specializing in Salesforce administration and development. My journey has equipped me with a robust understanding of software development life cycles, business analysis, and stakeholder engagement. I have successfully led requirement gathering sessions, created detailed documentation, and developed prototypes that align with business needs.
Throughout my career, I have demonstrated my ability to enhance operational efficiency through data analysis and reporting. My work with Tableau and Power BI has not only improved data accuracy but also increased reporting efficiency by 15%. I take pride in my ability to create custom solutions that drive business success, including dashboards that monitor key performance metrics and streamline processes.
As a certified Salesforce Administrator and Developer, I am committed to continuous learning and staying updated with the latest Salesforce features. I thrive in collaborative environments where I can contribute to innovative solutions and help teams achieve their goals.
Experience
Work history, roles, and key accomplishments
Salesforce Business Analyst
ITAdvanz
Apr 2021 - Apr 2023 (2 years)
Led group discussions to elicit requirements and documented business requirements for Salesforce applications. Developed use case documents, traceability matrices, and system requirement specifications. Created prototypes using HTML and CSS, and implemented various Salesforce features including custom objects, workflows, and reports. Improved data accuracy and efficiency through data validation an
Salesforce Administrator
Fortune Brands
Aug 2016 - Nov 2018 (2 years 3 months)
Managed the setup, configuration, and maintenance of Salesforce.com for various divisions. Provided Tier 2 support, developed reports and dashboards, and participated in agile teams to address business needs. Conducted user training and maintained documentation on processes and configurations.
Senior Technical Analyst
Genpact
Aug 2006 - Dec 2008 (2 years 4 months)
Resolved complex technical issues and led a team of specialists. Managed global website migration projects, ensuring successful delivery and client satisfaction. Developed training manuals and conducted user training for new applications.
Technical Support Analyst
Hewlett Packard
May 2005 - May 2006 (1 year)
Provided first-level technical support, resolving customer issues related to hardware and software. Achieved high customer satisfaction ratings through effective troubleshooting and communication. Maintained documentation of support transactions and assisted team members.
Education
Degrees, certifications, and relevant coursework
SSJ Engineering College
Bachelor of Technology, Electronics and Communications
1999 - 2003
Completed a Bachelor of Technology in Electronics and Communications, gaining foundational knowledge in electronic systems, communication technologies, and circuit design.
Mahbubnagar Polytechnic
Diploma, Electronics and Communications Engineering
1997 - 1999
Earned a Diploma in Electronics and Communications Engineering, focusing on practical applications of electronics and communication systems.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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