Looking for a job

Edwin Ndirangu

@edwinndirangu

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I streamline executive operations, customer support, email automation, and digital community engagement.

Kenya

Message

What I'm looking for

I'm looking for a role where I can streamline executive operations, support customers and communities, manage digital workflows, and apply my organization, research, and problem-solving skills.

At Athena, I manage executive workflows, targeted ActiveCampaign outreach for 6,000+ subscribers, Circle community administration, weekly subscription and ARR reporting, and customer support through email and Zoho.

I also coordinate training events, curate business newsletters, and run YouTube operations from editing and thumbnails to scheduling and engagement analytics. Previously at MOVATE, I resolved 360+ partner complaints while maintaining 100% helpful, researched solutions and zero rejected responses.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

Athena

Mar 2024 - Present (2 years 8 months)

Managed email marketing and automation for 6,000+ subscribers, community management, data analytics, content curation, YouTube channel operations, event coordination, customer support, and administrative tasks.

ActiveCampaign Circle.So Zoho Email Marketing Automation Community Management Data Analysis Reporting Content Curation YouTube Management Event Coordination Customer Support Administrative Support

Independent Chat Advisor

Movate

Sep 2020 - Jan 2024 (3 years 4 months)

Resolved over 360 complaints from essential partners, consistently provided 100% helpful and thoroughly researched solutions, and maintained a flawless record with zero rejected responses.

Customer Support Problem Solving Research Communication Skills

Other Work Experience

Mar 2018 - Aug 2020 (2 years 5 months)

Ventured into various income-generating jobs including running a small retail business, providing PC installation services, PC repairs and maintenance, and engaging in farming.

PC Setup PC Repair Maintenance Retail Farming