Kabaragu Lynette

I’m a customer experience and call centre professional with 4+ years supporting service quality through proactive customer engagement, structured documentation, and strong CRM use. I focus on maintaining high customer satisfaction by handling queries, complaints, and service requests with clear professionalism.

In my roles, I’ve collected, monitored, and analyzed customer feedback across multiple touchpoints to identify trends and recommend operational improvements. I track service quality metrics and turnaround times (TATs), flag delays early, and coordinate follow-ups with internal teams to protect performance and customer outcomes.

I also strengthen teams by contributing to process improvements and training support—sharing customer service processes, communication standards, and departmental procedures. I’m skilled in building efficient reporting and performance monitoring, including automating parts of data management to improve reporting efficiency by 25%.

In addition to customer experience work, I provide executive-level coordination—managing complex calendars, preparing briefing materials and board-ready presentations, organizing meetings, and tracking action items to improve turnaround time by 30%. I bring an analytical, customer-centric mindset and a commitment to integrity, confidentiality, and accountability.