Rocio Cantarero

I’m a results-driven professional combining immigration legal assistance with customer-facing support and team coordination. I bring strong organizational abilities, adaptability, professionalism, and attention to detail—especially when handling sensitive information.

In my Legal Assistant - T VISA role, I reviewed, organized, and updated case files and evidence checklists while meeting deadlines using Litify and Monday.com. I conducted client calls to explain case-stage procedures, confirm documentation, and maintain ongoing communication.

I also prepared and finalized USCIS application forms (G-28, I-914, I-765) for single petitioners and derivative cases, drafting cover letters, indexes, and supporting evidence packets with accuracy, compliance, and consistency. I coached and mentored within the workflow by coordinating uploads, scheduling case reviews, and supporting attorneys and case reviewers with detailed case notes and updates.

More recently, I’ve been supporting Amazon Seller Central operations and resolving customer issues through Zendesk, ensuring customer satisfaction and adherence to company policies under pressure. I’m passionate about continuous growth, teamwork, and delivering high-quality results in fast-paced environments.