Edu Ikpe
@eduikpe
Dedicated Customer Relationship Specialist with 5 years of experience.
NigeriaWhat I'm looking for
I am a dedicated Customer Relationship Specialist with five years of experience in delivering exceptional service and support. My expertise lies in efficiently handling customer inquiries, resolving issues, and ensuring a seamless customer experience. I pride myself on building strong client relationships and streamlining communication processes to enhance satisfaction and retention.
Throughout my career, I have consistently maintained high customer satisfaction levels, achieving a 95% satisfaction rate in my recent role. I have a proven track record of reducing response times and increasing customer retention through effective problem-solving and communication strategies. My proficiency in Microsoft Office Suite, Google Workspace, and CRM systems, combined with my strong interpersonal skills, allows me to provide personalized solutions that meet customer needs.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Alpha Twelve
Jul 2024 - Aug 2024 (1 month)
As a Customer Support Agent, I maintained a 95% customer satisfaction level and resolved 85% of inquiries on the first call. My effective communication and problem-solving skills contributed to a 15% increase in customer retention.
Administrative and Customer Care Associate
Big Stack Technologies
Jun 2022 - Jan 2024 (1 year 7 months)
In my role as an Administrative and Customer Care Associate, I improved the CSAT score by 20% and reduced response time from 12 hours to 2 hours. I managed over 1,000 support tickets monthly and launched a self-service portal that decreased inquiries by 40%.
Executive Assistant and Customer Relationship Agent
Passion-Crest
Jul 2020 - Jan 2022 (1 year 6 months)
As an Executive Assistant and Customer Relationship Agent, I streamlined the executive calendar and organized high-level meetings with 100% on-time delivery. I resolved 95% of customer issues on first contact and maintained a CSAT score of 98%.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calabar
Bachelor of Mass Communication, Mass Communication
2016 - 2020
Studied the principles of mass communication, focusing on media studies, journalism, and public relations. Developed skills in effective communication, media production, and audience analysis.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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