Eduardo Tineo
@eduardotineo
I lead customer-service teams, optimize staffing, and grow healthcare accounts.
Dominican RepublicWhat I'm looking for
I've led healthcare accounts at CallMax, overseeing multiple teams, optimizing resource planning during busy periods, and doubling the number of agents on a team.
I currently work as an over-the-phone interpreter with TransPerfect Connect DR, supporting communication in both Spanish and English.
My background also includes chat support at Outplex, captioning at Teleperformance, medical scribing at Advensus, and child therapy at Hospital Infantil Dr. Robert Reid Cabral.
At Shopmundo, I managed social media marketing, sales, communication, advertising strategies, audience engagement, and website coordination with the creative team.
Experience
Work history, roles, and key accomplishments
Over-the-phone Interpreter
Transperfect Connect DR
Jan 2023 - Present (3 years 8 months)
Provided over-the-phone interpretation services.
Supervisor
CallMax
Jan 2022 - Dec 2023 (1 year 11 months)
Oversaw healthcare accounts and led multiple teams. Optimized resource planning for efficient staffing and fostered account growth by doubling the number of agents.
Chat Team Member
Outplex
Jan 2020 - Dec 2022 (2 years 11 months)
Handled chat-based customer interactions.
Captioner
Teleperformance
Jan 2019 - Dec 2020 (1 year 11 months)
Provided captioning services.
Medical Scribe
Advensus
Jan 2017 - Dec 2019 (2 years 11 months)
Performed medical scribing duties.
Social Media Manager/ General Manager
Shopmundo
Jan 2015 - Dec 2016 (1 year 11 months)
Managed marketing, sales, and communication on social networks. Prepared and coordinated advertising strategies, created contests and engagement activities, and directed website assembly with the creative team.
Child Therapist
Hospital Infantil Dr. Robert Reid Cabral
Jan 2011 - Dec 2012 (1 year 11 months)
Provided child therapy services.
Education
Degrees, certifications, and relevant coursework
SIGMATEC
Taller, Ortografía y redacción
2017 - 2017
Completed a workshop on spelling and writing in 2017.
Instituto Técnico Salesiano (ITESA)
Bachiller técnico, Graphic Arts
1998 - 2002
Completed a technical bachelor's degree in graphic arts from Instituto Técnico Salesiano from 1998 to 2002.
Instituto Tecnológico de Santo Domingo (INTEC)
Psychology, Psychology
Studied Psychology at Instituto Tecnológico de Santo Domingo.
Universidad del Dominico Americano (UNICDA)
Diplomado, Redes sociales enfocadas para negocios
2015 - 2015
Completed a diploma in social networks focused on business in 2015.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
Skills
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