I've supported customers for The New York Times, Roblox, Lowe's, FedEx Revenue Services, Outplex DR, and ModSquad, resolving subscription, billing, shipping, streaming, gaming, and account issues through chat and ticket-based support.
I've also interpreted in English and Spanish in healthcare environments and guided clients through debt relief options. I bring customer retention, technical troubleshooting, CRM and support-platform experience, content moderation, online safety awareness, and fluent English and Japanese communication.
