At Teleperformance, I supported Comcast Xfinity Mobile customers with billing, account management, plan changes, and device troubleshooting. I also assisted FIDEM customers with payment processing and account inquiries.
At Concentrix, I helped Comcast customers verify their identities and recover access to accounts, applications, and email while maintaining privacy and security. At CCD, I scheduled diagnostic imaging appointments for the RadNet Medical Imaging project and developed knowledge of MRI, CT scans, and other diagnostic services.
I've also worked in customer retention and sales, caregiver coordination, and English-Spanish interpretation. I'm studying Modern Languages and have advanced English proficiency (C1) and native Spanish.
