Zacoriah Woodley

I’m a healthcare customer service professional with 7+ years of experience supporting patients, members, providers, and healthcare teams in high-volume environments. I’m skilled in patient scheduling, appointment coordination, insurance verification, and delivering compassionate, efficient, and accurate customer support—while maintaining strict HIPAA compliance and confidentiality.

In roles like Sentara Health’s Central Communications Operator and remote Medicare customer service positions with Anthem Medicare and Alorica, I manage multiple systems, handle urgent and time-sensitive requests, and resolve concerns by providing clear explanations and maintaining detailed documentation. I bring strong problem solving, conflict resolution, and time management to every call, schedule, and record—so patients have a seamless experience.