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Vivian Adieme

@vivianadieme

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Customer support and operations professional improving retention and efficiency.

Nigeria

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What I'm looking for

I seek a remote in customer support or operations where I can improve processes, enhance customer satisfaction, and support growth through structured follow-ups and accurate documentation.

I am a customer support and operations professional with 7+ years managing high-volume client interactions and improving operational efficiency.

I have experience across inbound and outbound channels, handling 30–50 daily interactions while maintaining strict turnaround times and service standards.

My achievements include improving client retention by 15%, reducing data errors by 20%, and increasing customer satisfaction by 40% through proactive communication, structured follow-ups, and process improvements.

I am skilled in remote collaboration, CRM documentation, booking and scheduling coordination, and using tools like Zendesk, RingCentral, Hostify, Asana/ClickUp, and Google Workspace to deliver reliable, compliant operational support.

Experience

Work history, roles, and key accomplishments

Business Support Executive

Airbnb Partner UK

Sep 2024 - Jan 2026 (1 year 4 months)

Managed 30–50 daily inbound/outbound client interactions to resolve account and booking issues, maintained accurate operational records, and contributed to improved occupancy through timely follow-ups and documentation.

Customer Support Booking Management Data Reconciliation Reporting Remote Collaboration Time Management

Client Relations Manager

Dew Lifestyle Company Ltd

May 2021 - Apr 2025 (3 years 11 months)

Led client follow-ups and remote administrative operations, reducing data errors by 20% and improving client retention by 15% through structured communication and accurate recordkeeping.

Client Relations Data Entry CRM Reporting Remote Work Customer Retention Administrative Operations & Compliance

Operations Manager

LoStudio Pilates

Dec 2019 - Feb 2021 (1 year 2 months)

Implemented filing and documentation systems that cut record retrieval time by 30% and coordinated scheduling and internal follow-ups to improve operational workflow efficiency.

Operations Management Scheduling coordination Reporting Process Improvement

HR Assistant

Lagos Television (LTV 8)

Mar 2018 - Jun 2019 (1 year 3 months)

Supported recruitment and interview scheduling, maintained confidential HR records with high accuracy, and coordinated executive calendars to streamline hiring and internal communications.

Recruitment support Calendar Management Confidentiality Communication

Office Assistant

Treasurer Cakes and Cream

Dec 2015 - Jan 2017 (1 year 1 month)

Managed incoming customer communications and cross-department support, maintained operational reports and administrative records, and helped sustain a 95% customer satisfaction rate.

Customer Service Administrative Support Reporting

Operations Support

Archy Drug Organization Ltd

Jun 2015 - Sep 2015 (3 months)

Assisted during high-volume operational periods, ensuring accurate handling and documentation within regulated processes to maintain workflow efficiency and compliance.

Operational Support Documentation & Compliance Accuracy

Education

Degrees, certifications, and relevant coursework

Yaba College of Technology

Higher National Diploma, Office Technology & Management

2022 - 2024

Completed a Higher National Diploma in Office Technology & Management with coursework and practical training in office systems, administration, and management.