Open to opportunities

Ebrahim Daji

@ebrahimdaji

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Enthusiastic sales and marketing executive with strong customer service skills.

United Kingdom

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my customer service and sales expertise while contributing to team success and process improvement.

I am an enthusiastic and professional individual who thrives in contributing to and leading successful, productive teams. With extensive experience as a sales and marketing executive, I excel in competitive environments and am quick to grasp new ideas, developing innovative solutions to problems. My ability to work well under my own initiative keeps me highly motivated, even under pressure.

Currently, I serve as a Customer Service and Sales Advisor at Carnival Cruise, where I provide exceptional customer support and maintain service standards across various communication channels. My previous role as a Pension Complaints Handler at Capita PLC involved managing a diverse caseload of pension-related complaints, ensuring compliance with regulations, and conducting thorough investigations to reach fair outcomes. I have also held positions that required real-time analytics and operational management, showcasing my ability to adapt and excel in dynamic roles.

Experience

Work history, roles, and key accomplishments

Current

Pension Complaints Handler

Current

Capita PLC

Jan 2019 - Present (6 years 6 months)

Managed a diverse caseload of pension-related complaints, ensuring full compliance with FCA/FOS regulations and internal SLA targets. Conducted thorough investigations, gathered documentation, and collaborated with stakeholders to reach fair outcomes, including assessing liability and determining appropriate redress.

Pension Administration Regulatory Compliance Complaint Handling Root Cause Analysis

Current

Customer Service and Sales Advisor

Current

Carnival Cruise

Dec 2023 - Present (1 year 7 months)

Provided customer support via phone, email, and live chat, resolving a wide range of customer queries with a focus on delivering excellent service. Advised customers on services and sales opportunities while maintaining service standards across all communication channels.

Customer Service Sales Communication Live Chat Support Email Support

Customer Complaints Handler / Real-Time Analyst

British Gas

Jan 2015 - Jan 2019 (4 years)

Initially managed customer complaints regarding gas and electricity accounts, handling escalated cases with empathy and efficiency. Promoted to Real-Time Analyst, managing live operational workflow across multiple departments and monitoring call centre performance metrics.

Workforce Management

Store Manager

Al-Murad DIY Ltd

Jan 2009 - Jan 2015 (6 years)

Oversaw all store operations, staffing, and sales functions, developing marketing and advertising strategies to boost profitability. Directed national business development and operational efficiency, managing marketing, accounting, and strategic decision-making.

Sales Management Marketing Strategy Business Development Staffing

Education

Degrees, certifications, and relevant coursework

Mirfield Free Grammar & Sixth Form Centre

GCSEs, General Studies

Grade: A-C

Activities and societies: A keen sportsman who plays football at a competitive level. Active member of a boxing club, appreciating the mental discipline involved. Enthusiastic about reading—especially autobiographies of successful individuals—and fascinated by fashion and modern technology. Regularly attends the gym to maintain fitness.

Achieved Grades A-C in core subjects including Maths, Science, English, and IT. Developed foundational knowledge across various academic disciplines.