Ebow A-M
@ebowam
Aspiring cybersecurity professional with hands-on tech support experience.
What I'm looking for
I'm Ebow Assan-Mensah, a dedicated and aspiring cybersecurity professional currently pursuing a Bachelor of Science in Cybersecurity at Kennesaw State University. With a solid foundation in tech support and a strong academic background, I am committed to enhancing my skills and contributing to the field of cybersecurity. My experience at J5create has equipped me with practical knowledge in troubleshooting and customer service, where I effectively resolved technical issues and ensured customer satisfaction.
In addition to my technical skills, I hold several certifications, including Vulnerability Management and Cybersecurity Fundamentals, which have further solidified my understanding of cybersecurity principles. I am passionate about leveraging my knowledge and experience to help organizations protect their digital assets and maintain robust security protocols. I thrive in collaborative environments and am eager to learn from industry professionals as I embark on my career journey.
Experience
Work history, roles, and key accomplishments
Tech Support
J5create
Jul 2022 - Present (2 years 10 months)
Provided live chat support and troubleshooting for customers experiencing issues with computer adapters. Inspected products for quality assurance and facilitated customer exchanges, ensuring high standards of service and system reliability.
Front Service Clerk
Publix
Feb 2020 - Nov 2022 (2 years 9 months)
Efficiently bagged groceries and assisted customers while adhering to safety protocols during the pandemic. Maintained cleanliness in the shopping area and delivered exceptional customer service.
Education
Degrees, certifications, and relevant coursework
Kennesaw State University
Bachelor of Science, Cybersecurity
2023 - 2027
Grade: 3.0
Pursuing a Bachelor of Science in Cybersecurity with an expected graduation in May 2027.
Chattahoochee Technical College
Associate in Applied Science, Cybersecurity
2021 - 2023
Grade: 3.0
Completed an Associate in Applied Science in Cisco Cybersecurity in December 2023.
Availability
Location
Authorized to work in
Job categories
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