Celine Heaton
@celineheaton
Cybersecurity student and IT support specialist with hands-on systems experience.
United StatesWhat I'm looking for
I am a cybersecurity student at Ensign College with practical IT and technical support experience in corporate and service settings.
At Tybera Development Group I administered Windows Active Directory, deployed Avaya Cloud phone services, configured Exchange email, and automated configuration tasks with Python scripts while supporting hardware and software setups for new employees.
I have customer-facing experience as a phone agent resolving technical issues for online testing platforms, and earlier roles in food service, lifeguarding, and mission work helped me develop strong communication, bilingual (English/Spanish) abilities, and calm problem-solving under pressure.
I hold TestOut Client Pro and Network Pro certifications and Microsoft Excel (Microsoft 365/Office 2019) certification, and I am eager to bring reliable technical support, adaptability, and a continuous improvement mindset to a cybersecurity or IT operations role.
Experience
Work history, roles, and key accomplishments
IT / Technical Support
Tybera Development Group
Mar 2022 - Present (3 years 10 months)
Provided IT and technical support including Active Directory user administration, Avaya Cloud phone configuration, Exchange and Office Suite support, and endpoint security setup to improve onboarding and reduce ticket resolution time.
Phone Agent
ROI Services
Feb 2019 - Jun 2021 (2 years 4 months)
Served as a technical phone agent for unemployment and testing platforms, creating and routing 50–100+ tickets per scenario and training new agents to improve support throughput.
Phone Agent
ROI Services
Jan 2019 - May 2019 (4 months)
Handled technical support calls and ticket dispositions for online testing platforms, resolving client issues and escalating complex cases to appropriate departments.
Cafeteria Worker
Missionary Training Center
Jan 2018 - May 2019 (1 year 4 months)
Prepared and served food, maintained sanitation standards, and resolved customer concerns while operating efficiently during high-volume periods.
Education
Degrees, certifications, and relevant coursework
ECEnsign College
Cybersecurity
2021 -
Currently studying Cybersecurity at Ensign College focusing on foundational security concepts and practical skills.
Utah County Academy of Sciences
High School Diploma, General Secondary Education
Earned a high school diploma from Utah County Academy of Sciences in Spring 2018.
UUUtah Valley University
Associate of Science, Science
Completed an Associates degree in Science at Utah Valley University, awarded in May 2018.
Availability
Location
United StatesAuthorized to work in
Job categories
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