Montrell Mills
@montrellmills
Detail-oriented IT professional specializing in cybersecurity and technical training.
United StatesWhat I'm looking for
I am a dedicated IT professional with a robust foundation in cybersecurity, network security, and IT support. My experience includes troubleshooting hardware and software issues, securing IT infrastructures, and conducting technical training for end-users. I have a proven track record of enhancing operational efficiency and mitigating security risks through the implementation of best practices for IT systems.
Currently, I work as a Learning Trainer at Amazon, where I provide technical support and training for various devices, ensuring seamless operation and minimal downtime. My dual-training approach has significantly improved new hire retention and efficiency. Previously, as a Process Assistant, I served as the primary IT support liaison, reducing downtime and fostering a culture of technical self-sufficiency within my team.
Experience
Work history, roles, and key accomplishments
Learning Trainer
Amazon
Apr 2024 - Present (2 years 4 months)
Provided technical support and troubleshooting for various devices including Kindles and laptops, ensuring seamless operation. Conducted hands-on IT training for new employees on device functionality and security best practices. Managed device inventory and software updates, maintaining equipment availability.
Process Assistant
Amazon
Nov 2022 - Apr 2024 (1 year 5 months)
Served as the primary IT support liaison for associates, troubleshooting system and software issues to reduce downtime. Led the implementation of a strategic Windows update across devices using a loaner system. Fostered technical self-sufficiency by training peers in troubleshooting techniques.
Education
Degrees, certifications, and relevant coursework
Saint Joseph’s College
Bachelor’s Degree, Undergraduate Studies
2009 - 2012
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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