Montrell MillsMM
Open to opportunities

Montrell Mills

@montrellmills

Detail-oriented IT professional specializing in cybersecurity and technical training.

United States

What I'm looking for

I am looking for a role that values continuous learning and offers opportunities for professional growth in cybersecurity and IT support.

I am a dedicated IT professional with a robust foundation in cybersecurity, network security, and IT support. My experience includes troubleshooting hardware and software issues, securing IT infrastructures, and conducting technical training for end-users. I have a proven track record of enhancing operational efficiency and mitigating security risks through the implementation of best practices for IT systems.

Currently, I work as a Learning Trainer at Amazon, where I provide technical support and training for various devices, ensuring seamless operation and minimal downtime. My dual-training approach has significantly improved new hire retention and efficiency. Previously, as a Process Assistant, I served as the primary IT support liaison, reducing downtime and fostering a culture of technical self-sufficiency within my team.

Experience

Work history, roles, and key accomplishments

AM
Current

Learning Trainer

Amazon

Apr 2024 - Present (1 year 2 months)

Provided technical support and troubleshooting for various devices including Kindles and laptops, ensuring seamless operation. Conducted hands-on IT training for new employees on device functionality and security best practices. Managed device inventory and software updates, maintaining equipment availability.

Education

Degrees, certifications, and relevant coursework

SC

Saint Joseph’s College

Bachelor’s Degree, Undergraduate Studies

2009 - 2012

Tech stack

Software and tools used professionally

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Montrell Mills - Learning Trainer - Amazon | Himalayas