Jessica Hieftje

As a dedicated customer service supervisor, I have honed my skills in delivering exceptional support to both buyers and sellers at eBay. My experience includes resolving inquiries related to transactions, account issues, and platform policies through various communication channels. I thrive in fast-paced environments, demonstrating empathy and strong problem-solving skills while managing a high volume of customer interactions daily.

Previously, I led a dynamic support team at Tesla, where I was instrumental in driving performance during a period of rapid growth. I developed and implemented a performance coaching tracker that provided real-time visibility into agent metrics, enhancing skill development and identifying high-potential team members. My collaborative approach with senior management and cross-functional departments has consistently aligned team performance with strategic company goals, resulting in improved workflows and communication.

In addition to my operational responsibilities, I contributed to the Employee Engagement Committee, leading initiatives to foster a positive and inclusive workplace culture. My commitment to continuous learning and development has allowed me to design training programs based on real-time feedback, ensuring our team remains at the forefront of customer service excellence.