Chardae Williams

With over 8 years of experience in customer support and engagement, I have honed my skills in resolving complex inquiries and improving service workflows across various industries, including finance, tech, and consumer goods. My journey has been marked by a commitment to delivering exceptional customer experiences, as evidenced by my ability to handle high volumes of inquiries while maintaining a resolution time 15% faster than the company average at Coca-Cola.

Throughout my career, I have developed a strong proficiency in CRM tools such as Salesforce and Zendesk, which I utilize to manage case workflows and ensure data accuracy. My empathetic approach to customer interactions has allowed me to navigate sensitive discussions effectively, achieving a 92% resolution rate in my role at Truist. I thrive in collaborative environments, partnering with logistics and internal teams to address escalations and enhance customer loyalty through tailored follow-ups.

As I continue to grow professionally, I remain passionate about learning new systems and contributing to business performance. My educational background in Marketing and a minor in Cybersecurity further equip me with the skills necessary to adapt to the evolving landscape of customer engagement.