DSDwight Spencer
@dwightspencer
Experienced coach and facilitator with a focus on problem-solving.
United StatesWhat I'm looking for
I am a dedicated coach and facilitator with a strong background in project management and organizational psychology. With an MBA in Organizational Psychology and Development, I have co-founded Authentic Friends & Adventures, where I foster meaningful connections through engaging events. My ability to manage social media has led to a remarkable 2,800% growth in LinkedIn followers, showcasing my skills in brand awareness and community engagement.
Throughout my 18-year career at Tyler Technologies, I have held various roles that allowed me to develop a comprehensive understanding of the judicial software ecosystem. My experience includes leading implementation projects that secured significant contracts and improved client retention rates. I pride myself on my problem-solving abilities, having resolved over 500 technical support cases annually and reduced implementation timelines by 40% through innovative approaches.
My commitment to continuous growth is evident in my diverse roles, which have equipped me with a unique blend of technical expertise and interpersonal skills. I am passionate about leveraging my experience to deliver exceptional value to my next employer while contributing to a positive organizational culture.
Experience
Work history, roles, and key accomplishments
Implementation Analyst & Special Projects
Tyler Technologies
Jan 2022 - Present (3 years 5 months)
Manage a portfolio of high-value strategic initiatives, serving as an escalation resource for complex implementation challenges and achieving significant reductions in implementation timelines.
Co-Founder & Coach
Authentic Friends & Adventures
Jan 2023 - Present (2 years 5 months)
Co-founded a community-driven organization focused on fostering meaningful connections through engaging events. Hosted events that promoted positive interactions, managed social media presence, and executed marketing campaigns to nurture prospects.
Lead Product Analyst
Tyler Technologies
Oct 2018 - Jan 2022 (3 years 3 months)
Directed multiple development teams to deliver major product releases on time and under budget, implementing frameworks that increased efficiency and reduced product defects.
Implementation Specialist
Tyler Technologies
Jun 2008 - Jan 2015 (6 years 7 months)
Successfully deployed Odyssey software to over 75 courts and correctional facilities nationwide, achieving 100% client retention. Led significant projects that secured multimillion-dollar contracts and salvaged at-risk implementations.
Implementation Analyst
Tyler Technologies
Jan 2015 - Oct 2018 (3 years 9 months)
Pioneered a role that bridged key departments, reducing miscommunication and facilitating product enhancements based on client feedback, generating significant additional revenue.
Volunteer
Frederick County Mental Health Association
Jan 1999 - Jan 2003 (4 years)
Provided support on a suicide crisis hotline, assisting individuals in distress and contributing to community mental health efforts.
Education
Degrees, certifications, and relevant coursework
AUAmerican Intercontinental University
Master of Business Administration, Organizational Psychology and Development
Pursued a Master in Business Administration with a focus on Psychology and Development, equipping myself with skills in organizational psychology and development strategies.
Availability
Location
United StatesAuthorized to work in
Website
dwightspencer.comSalary expectations
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