Open to opportunities

Pedro Rivera

@pedrorivera

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Innovative Project Manager with 17+ years of experience in technology.

United States

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What I'm looking for

I am looking for a role that fosters innovation, collaboration, and growth opportunities.

With over 17 years of experience at the intersection of technology, business, and strategy, I am an innovative Project Manager dedicated to leading complex projects from concept to completion. My expertise lies in utilizing Agile and Lean Six Sigma methodologies to transform ambiguity into clarity, delivering impactful solutions that drive business growth.

I have a proven track record in the Lifesciences Division and Education, where I excel at uniting cross-functional teams and influencing stakeholders to align with business vision. My strategic vision allows me to identify opportunities for growth, while my financial acumen ensures that project budgets are managed with precision. I thrive on tackling complex challenges with creative, tech-driven solutions and fostering an inclusive, results-oriented environment.

Experience

Work history, roles, and key accomplishments

Current

Project Manager of Business Applications

Current

ERFC Retirement - Fairfax County Public Schools

Mar 2016 - Present (9 years 4 months)

Led technology project management for all initiatives, guiding software and system enhancements to align with strategic goals. Transformed ERFC’s operations with a hybrid environment and online documentation systems, improving member support and operational efficiency.

Agile Microsoft Project SharePoint)Salesforce.Com Stakeholder Management System Implementation

IT Project Manager Support Specialist

Aspira

Feb 2014 - Feb 2016 (2 years)

Oversaw and drove the organization’s internal IT operations and network engineering, facilitating meetings and communicating effectively with staff. Streamlined and improved the operation of all educational business processes for all departments.

IT Project Management Team Supervision Strategic Planning SCN MAP Testing Service Management Process Improvement

Director of Information Technology & Project Management

Raw Technologies LLC

Feb 2007 - Jan 2014 (6 years 11 months)

Oversaw and drove the organization’s internal IT operations and network engineering, including full lifecycle Salesforce.com implementations. Developed workflow rules and time-triggered workflows for various business requirements.

IT Project Management Salesforce.Com Team Supervision Service Management Workflow Automation Network Engineering IT Infrastructure Alignment Training

Network Administrator Support Specialist

Pennsbury School District

Sep 2003 - Jan 2007 (3 years 4 months)

Provided network administration and support for the school district. Maintained and troubleshooted network systems to ensure smooth operations.

Network Administration System Troubleshooting Technical Support IT Operations

Network Administrator Support Specialist

Arbor ResCare

Aug 2002 - Aug 2003 (1 year)

Provided network administration and support, ensuring the stability and efficiency of IT systems. Assisted with various IT-related tasks and user support.

Network Administration IT Support User Support Technical assistance

Systems Engineer / MIS Manager Consultant

Continental Resources

Mar 1999 - Mar 2002 (3 years)

Managed information systems and acted as a systems engineer consultant. Provided expertise in system design, implementation, and maintenance.

Systems Engineering IT Consulting System Design System Implementation Maintenance

Help Desk Manager

Cornet International

Feb 1996 - Feb 1999 (3 years)

Managed the help desk team, overseeing support operations and ensuring timely resolution of technical issues. Improved customer satisfaction through effective problem-solving.

Help Desk Support Technical Support Customer Service Team Leadership IT Operations

Education

Degrees, certifications, and relevant coursework

Kaplan University

Bachelor of Computer Science, Network Administration

Focused on network administration, gaining foundational knowledge in computer science principles and network management.

Various Institutions

Certificate, Project Management and Software Administration

Activities and societies: Salesforce.com Administrator, Scrum Master, Scrum Product Owner, Lean Six Sigma Green Belt, Microsoft Certified (MCSE), Tableau -Taby cert, PMP Certification PMI Institute, Fred Pryor- (How to Manage Multiple projects, Meet deadlines, and achieve Objectives), SharePoint

Obtained various professional certifications including Salesforce.com Administrator, Scrum Master, and Scrum Product Owner. These certifications enhanced skills in project management methodologies and specific software platforms.