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Samantha Cook

@samanthacook

Project Manager at Mindful Therapy Group who standardized project tracking and status reporting.

At BlackRock, I managed concurrent client projects supporting onboarding, implementation, testing, and delivery of the Aladdin enterprise platform. I coordinated technology teams, vendors, and client stakeholders from planning through testing and go-live.

I managed UAT and disaster recovery testing, tracked defects and dependencies, and coordinated issue resolution before production go-live. I also served as a Scrum Master, supporting Agile ceremonies and delivery follow-through.

At Mindful Therapy Group, I led operational initiatives and standardized project tracking and status reporting to improve visibility and surface risks and issues earlier. I also partnered with leadership on resource planning and coordinated vendor-related project work.

At KB Home, I coordinate homeowner service requests across internal teams and vendors, following open items through completion. I also process and review invoices as part of accounts payable.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator

Current

KB Home

Coordinate homeowner service requests across internal teams and vendors, tracking open items, scheduling, updates, and next steps through completion. Serve as a primary point of contact for homeowners, communicating status, resolving concerns, and maintaining clear follow-up across multiple active requests.

Customer Service Vendor Management Accounts Payable Microsoft Office Project Tracking

Project Manager

Mindful Therapy Group

Jan 2024 - Jan 2025 (1 year)

Led concurrent operational initiatives, coordinating project activities, timelines, dependencies, and follow-up across cross-functional teams. Standardized project tracking and status reporting to improve visibility, surface risks and issues earlier, and support timely decision-making.

Project Management Cross functional Leadership Vendor Management Status Reporting Risk Management Process Improvement

Platform Client Engagement (Vice President)

BlackRock

Jan 2015 - Jan 2024 (9 years)

Managed 19–22 concurrent global client projects supporting onboarding, implementation, testing, and delivery of the Aladdin enterprise platform. Led project activities from initial planning through testing and client go-live, coordinating internal technology teams, vendors, and client stakeholders.

Project Management Client Management UAT Disaster Recovery Testing Jira ServiceNow Scrum Master Agile Vendor Management Enterprise Software Implementation

Application Support Lead

Brookdale Assisted Living

Jan 2008 - Jan 2015 (7 years)

Supported enterprise business applications and technology needs across multiple locations, coordinating issue resolution and ongoing operational support. Managed user access, prioritized high-impact system issues, and worked across teams to restore service and maintain business continuity.

Application Support Issue Resolution User Training Business Continuity Microsoft Office