Dwight Charles
@dwightcharles
Experienced technical support specialist with merchant services, POS and terminal programming expertise.
Trinidad and TobagoWhat I'm looking for
I am a technical support specialist with extensive experience programming, deploying and troubleshooting credit card terminals, POS systems and ATMs for merchant processing providers.
Over more than a decade I supported merchants on Chase Paymentech and First Data platforms, handled shipping and logistics for terminal deployment, and trained merchants and staff on programming and installation procedures.
My background includes supervisory and customer-service roles where I scheduled technicians, delegated assignments, delivered presentations, and achieved strong customer satisfaction results.
I bring practical management, sales and communication skills—selling processing services, equipment and cash advance products—combined with hands-on technical troubleshooting and a commitment to resolving customer issues quickly.
Experience
Work history, roles, and key accomplishments
IQCustomer Service Supervisor
iQor
Jan 2016 - Jul 2016 (6 months)
Assisted customers with phone service setup, troubleshooting, and billing, achieving a 95% customer satisfaction rating (25% above center average) and resolving complex issues through research. Supervised and trained staff to improve service consistency.
Tech Support Specialist
Merchant Industry
Sep 2008 - Jul 2011 (2 years 10 months)
Programmed and deployed credit card terminals, shipped equipment, and troubleshot in-person and remotely to reduce installation issues and improve merchant uptime. Sold and leased terminals, POS equipment, ATM machines, and cash advance services to increase product adoption.
Tech Support Specialist
Merchant Processing Service
Sep 2006 - Sep 2008 (2 years)
Programmed and deployed credit card terminals, managed shipping and packaging, and provided remote and on-site troubleshooting to improve merchant service reliability. Marketed credit card processing, cash advances, and ATM solutions to businesses to drive revenue.
Education
Degrees, certifications, and relevant coursework
Katharine Gibbs School
Associate, Computer Network Operations
Completed an associate degree with a major in Computer Network Operations and coursework in computer repair, OS installation, building computers, and Microsoft Office skills in July 2001.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Job categories
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