Aryan Malhotra
@aryanmalhotra
I lead technical support for 300+ merchant locations, resolving complex enterprise software and POS issues.
Trinidad and TobagoWhat I'm looking for
I lead technical support at Octopos, overseeing daily support operations for more than 300 merchant locations while keeping customer issues moving toward timely resolution.
I serve as the escalation point for complex software, hardware, networking, Windows, POS, payment-terminal, and peripheral-device issues. I work closely with Product, Engineering, and Implementation teams to reproduce defects, validate fixes, and support releases.
Having progressed from Technical Support Specialist to Senior Technical Support Specialist and Head of Technical Support, I’ve supported deployments, onboarding, upgrades, migrations, and system configuration across retail businesses. I also use SQL-based validation during investigations and create documentation, knowledge base articles, and onboarding guides.
I mentor support specialists, identify recurring customer problems, and improve support processes and product quality. My technical foundation includes SQL, REST APIs, JavaScript, Python, MySQL, networking, and enterprise software support.
Experience
Work history, roles, and key accomplishments
As Head of Technical Support, I lead the daily operations of the technical support department, delivering technical support to over 300 merchant locations while ensuring high customer satisfaction and timely issue resolution.
I serve as the primary escalation point for complex software, hardware, networking, and system issues, working closely with Product, Engineering, and Implementation teams to
During my time as a Senior Technical Support Specialist, I served as the primary point of contact for resolving advanced technical issues affecting retail businesses using the OctoPOS platform. I provided Tier 2 technical support by diagnosing and resolving complex software, hardware, networking, Windows, and payment terminal issues while ensuring minimal downtime for customers.
I collaborated c
As a Technical Support Specialist, I provided Tier 1 and Tier 2 remote technical support to merchants using the OctoPOS platform, ensuring timely resolution of software, hardware, networking, and payment system issues. I worked directly with customers via phone, email, and remote support tools to diagnose technical problems, restore system functionality, and deliver a high standard of customer ser
Education
Degrees, certifications, and relevant coursework
University of Bedfordshire
Bachelor of Science, Information Technology
Second Class Honours
Availability
Location
Trinidad and TobagoAuthorized to work in
IndiaSalary expectations
Social media
Skills
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