Open to opportunities

Julia Nguyen

@julianguyen

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Account Manager at AMENITIZ, growing a portfolio of 500+ hoteliers while supporting retention and platform adoption.

France

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What I'm looking for

I'm eager to embrace international challenges that drive growth and enhance customer satisfaction.

At AMENITIZ, I manage and grow a portfolio of 500+ hoteliers, supporting satisfaction, retention, and long-term engagement. I provide guidance on platform optimization, identify upsell opportunities, and work with cross-functional teams to improve customer experience and product adoption.

Previously, at URBAN SPORTS CLUB, I managed B2B clients in France and Belgium and increased activation rates by 100%. I also worked in project and department management at STUDENT POP and DECATHLON, coordinating client relationships, projects, and team activities.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Amenitiz

Oct 2025 - Present (11 months)

Manages and grows a client portfolio of 500+ hoteliers, ensuring high satisfaction and retention. Acts as main point of contact, drives upsell opportunities, and collaborates with cross-functional teams.

Client Portfolio Management Upselling Customer Retention Cross Functional Collaboration Platform Optimization Risk Management

Growth Account Manager

Urban Sports Club

Nov 2021 - Present (4 years 10 months)

Managed a B2B client portfolio of 100 companies in France and Belgium, increasing activation rates by 100%. Led upsell and renewal negotiations, ensured onboarding, and organized marketing events.

B2B Account Management Upselling Renewal Negotiation Client Onboarding Retention Strategy Event Marketing Content Creation Data Analysis Prospecting Lead Generation

Department Manager

Decathlon

Jan 2021 - Present (5 years 8 months)

Managed a team of 7 people, including recruitment, training, and scheduling. Developed and implemented sales strategy to meet performance targets, managing department activities with revenue of 4 million euros.

Team Management Recruitment Training Scheduling Sales Strategy Performance Management Internal Communications

Operational Project Manager

Student Pop

Oct 2019 - Present (6 years 11 months)

Managed a B2B client portfolio of 30 companies, ensuring retention and relationship development. Led projects from A to Z, including needs analysis, coordination, and student recruitment.

B2B Account Management Customer Retention Project Management Needs Analysis Coordination Recruitment Interviewing

Education

Degrees, certifications, and relevant coursework

IAE Gustave Eiffel

Master's Degree, Sport Management

Master's degree in Sport Management, including a semester at the University of Zaragoza and a thesis on physical and sports activities in wellness management.