Looking for a job

Dusan Jovic

@dusanjovic

Message

I improve client retention, account performance, and service quality through CRM-driven support.

Serbia

Message

What I'm looking for

I'm looking for a client-facing account management, customer success, or quality assurance role where I can improve retention, resolve complex customer issues, meet KPIs, and continue developing my business and finance knowledge.

I'm currently reviewing customer interactions at Credit Glory LLC to ensure compliance, identify recurring issues, and improve service quality through actionable feedback.

Previously, I managed escalated client accounts, refund requests, transfers, and outbound resolution calls at Credit Glory LLC, consistently meeting KPIs while supporting team leads with administrative work. I use CRM platforms, Twilio Flex, Slack, HubSpot, JustCall, and Pipeline CRM to keep client communication clear and account handling organised.

My experience also includes appointment setting, sales, gym reception, payments, memberships, and front-line customer service. I'm pursuing a Bachelor of Business Economics and Finance while building on my strengths in relationship management, analysis, communication, and retention.

Experience

Work history, roles, and key accomplishments

Current

Quality Assurance Rep

Current

Credit Glory LLC

Jan 2025 - Present (1 year 9 months)

Reviewing customer interactions and account handling to ensure compliance with company standards and quality expectations. Evaluating calls, emails, and client interactions while providing accurate feedback and identifying areas for improvement.