At Paycor, I support Sales, Onboarding, and Customer Success teams through customer documentation quality assurance and onboarding workflow coordination. I maintain customer data in Salesforce and Excel, and use AI tools to improve documentation review and internal processes.
At Shyft Moving, I managed 200+ B2B SaaS accounts and led onboarding and implementation, reducing onboarding time by 40%. I achieved a 95% renewal rate, reduced churn by about 50%, and generated approximately $500K in upsell revenue; I also led Voice of Customer initiatives and mentored a team of three Customer Success professionals.
