At GlobalVision, I own a portfolio of 280+ French- and English-speaking accounts, monitoring customer health and product usage to identify risk and improve adoption. I achieved 110%+ NRR through proactive customer success strategies, upselling, and expansion, and increased renewal ARR by 10%+ through value-based selling and churn risk mitigation.
At OceanCall Centre, I managed 5–10 client accounts concurrently and led teams of 4–8 to deliver against SLAs and KPIs. I also built tailored account plans, handled stakeholder communication and escalations, and conducted performance evaluations and coaching sessions.
