Dumebi Koguonye

I am a customer-centric and goal-oriented Customer Service Officer with over three years of experience in high-volume, fast-paced customer support environments. My journey in customer service has been marked by a commitment to excellence and a passion for improving customer satisfaction. I have successfully implemented proactive customer service strategies that led to a 25% increase in customer satisfaction and a 10% reduction in complaints within my first year at Bells Clothing Nigeria.

Throughout my career, I have honed my skills in multichannel communication, effectively managing inquiries through email, phone, and social media. My ability to resolve complex customer issues has reduced repeat contacts by 20%, showcasing my dedication to first-contact resolution techniques. I am eager to leverage my technical skills and communication strengths in a dynamic customer support team, where I can continue to contribute to service excellence and customer satisfaction.