DK
Open to opportunities

Dumebi Koguonye

@dumebikoguonye

Customer-centric professional with 3+ years in customer service.

Nigeria

What I'm looking for

I am looking for a role in a dynamic team that values customer satisfaction and offers opportunities for growth.

I am a customer-centric and goal-oriented Customer Service Officer with over three years of experience in high-volume, fast-paced customer support environments. My journey in customer service has been marked by a commitment to excellence and a passion for improving customer satisfaction. I have successfully implemented proactive customer service strategies that led to a 25% increase in customer satisfaction and a 10% reduction in complaints within my first year at Bells Clothing Nigeria.

Throughout my career, I have honed my skills in multichannel communication, effectively managing inquiries through email, phone, and social media. My ability to resolve complex customer issues has reduced repeat contacts by 20%, showcasing my dedication to first-contact resolution techniques. I am eager to leverage my technical skills and communication strengths in a dynamic customer support team, where I can continue to contribute to service excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

BN
Current

Customer Service Officer

Bells Clothing Nigeria

Oct 2020 - Present (4 years 8 months)

Implemented a proactive customer service strategy, leading to a 25% increase in customer satisfaction (CSAT) and 10% reduction in complaints. Processed an average of 50+ daily orders, coordinating with logistics teams for timely delivery and maintaining accurate customer account records. Resolved complex customer issues, reducing repeat contacts by 20% through first-contact resolution techniques,

NM

Secretary to the Librarian

Nigerian Institute of Management

Oct 2019 - Oct 2020 (1 year)

Provided front-desk support and maintained library user satisfaction by managing inquiries from over 100 users. Conducted monthly inventory audits on library assets, ensuring 100% record accuracy. Responded to email requests and supported daily information retrieval operations for students and staff.

Education

Degrees, certifications, and relevant coursework

DP

Delta State Polytechnic

Higher National Diploma, Mass Communication

Obtained a Higher National Diploma in Mass Communication from Delta State Polytechnic.

GP

Gateway Polytechnic

Ordinary National Diploma, Mass Communication

Completed an Ordinary National Diploma in Mass Communication at Gateway Polytechnic.

Tech stack

Software and tools used professionally

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Dumebi Koguonye - Customer Service Officer - Bells Clothing Nigeria | Himalayas