Dumebi Koguonye
@dumebikoguonye
Customer-centric professional with 3+ years in customer service.
What I'm looking for
I am a customer-centric and goal-oriented Customer Service Officer with over three years of experience in high-volume, fast-paced customer support environments. My journey in customer service has been marked by a commitment to excellence and a passion for improving customer satisfaction. I have successfully implemented proactive customer service strategies that led to a 25% increase in customer satisfaction and a 10% reduction in complaints within my first year at Bells Clothing Nigeria.
Throughout my career, I have honed my skills in multichannel communication, effectively managing inquiries through email, phone, and social media. My ability to resolve complex customer issues has reduced repeat contacts by 20%, showcasing my dedication to first-contact resolution techniques. I am eager to leverage my technical skills and communication strengths in a dynamic customer support team, where I can continue to contribute to service excellence and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
Bells Clothing Nigeria
Oct 2020 - Present (4 years 8 months)
Implemented a proactive customer service strategy, leading to a 25% increase in customer satisfaction (CSAT) and 10% reduction in complaints. Processed an average of 50+ daily orders, coordinating with logistics teams for timely delivery and maintaining accurate customer account records. Resolved complex customer issues, reducing repeat contacts by 20% through first-contact resolution techniques,
Secretary to the Librarian
Nigerian Institute of Management
Oct 2019 - Oct 2020 (1 year)
Provided front-desk support and maintained library user satisfaction by managing inquiries from over 100 users. Conducted monthly inventory audits on library assets, ensuring 100% record accuracy. Responded to email requests and supported daily information retrieval operations for students and staff.
Education
Degrees, certifications, and relevant coursework
Delta State Polytechnic
Higher National Diploma, Mass Communication
Obtained a Higher National Diploma in Mass Communication from Delta State Polytechnic.
Gateway Polytechnic
Ordinary National Diploma, Mass Communication
Completed an Ordinary National Diploma in Mass Communication at Gateway Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Dumebi?
You can contact Dumebi and 90k+ other talented remote workers on Himalayas.
Message DumebiFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
